Shipping policy

At www.elixysupply.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.

Company Introduction

This website is operated by Elixy Supply. This website is intended for customers in Canada. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market.

Shipping Costs

We offer free shipping on all orders.

Shipping cost: $0 per order
Applies to: All order sizes and eligible delivery locations

Processing Time

Order cutoff time: 8:00 PM (ET, Eastern Time – Canada)

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery & Transit Time

Estimated delivery time is 7–10 business days.

Note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking link to monitor the delivery status online.

Returns & Damages

If you are not satisfied with your order or if your item arrives damaged or incorrect, contact us within 30 days of delivery at:
info@elixysupply.com

Return instructions will be provided after approval. For full details, please review our Refund & Return Policy.

Important Notes

We are not responsible for delays caused by courier services outside of our control.

Customers are responsible for providing accurate shipping information at checkout.

Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.

Customer Support Hours

Monday–Friday: 09:00 – 17:00 (ET)
Saturday and Sunday: Closed